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The Benefits of Making an Operator Assisted Conference Call

When you are in business, whether big or small, it’s imperative for you to be seen as a respectable company that doesn’t cut corners when it comes to staying in complete communication with your customers. You don’t want word on the street that you are hard to get a hold of, or that your customer service is terrible at getting back to you. You want to be able to get in touch with any of your clients whenever you need to, and the best way to do that is with the help of an operator assisted conference call.

With an operator assisted conference call, you have the ability to hold a teleconference where an operator is there to assist you with the entire calling process. The first thing you will do is contact the teleconference service provider to schedule your conference call. Then you invite all those whom you want to attend to the conference. Before the operator assisted conference call, you will meet with the operator to go over how you want the conference to flow. You are in charge of who will get to speak and in what order. You will also go over any name pronunciations of the guests attending, and any questions you might have before you begin.

To prepare the operator assisted conference call, the operator will connect your guests to the lobby once they have signed into the call. Some operators may also call attendees to connect them to the call directly. Once you are ready to begin, you will have complete control over how the call is managed. You have the power to mute any, or all, of the attendees as you speak. You also have the ability to remove someone from an operator assisted conference call if they are getting out of line and ruining it for you and the rest of the attendees.

Once your call is finished, you can receive a report of all those who were in attendance. You can also receive a complete transcript of the operator assisted conference call. Some service providers also offer the ability to have your calls recorded. This could be a well utilized feature if someone is unable to attend the call live, but needs to still hear the information that was presented. As a management tool, you could also used these recorded calls for training purposes, or use them as an internet marketing tool and sell them as webinars and mp3 downloads.


Source by Clay Vincent


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